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In this business English lesson, you will learn how to make a telephone call. You will learn several business English expressions used when making telephone calls. In particular, you will learn business English phrases and questions for the following common situations: How to ask to speak with a particular person in a department. How to introduce yourself and identify yourself over the phone. How to explain why you are calling the company. How to leave a message with a secretary or assistant. How to ask when the person will be returning. How to say that you don't understand something. How to ask someone to speak more loudly. How to thank someone and finish the telephone call. There are many examples and lots of new English words in the video. I advise you to watch it, listen to the pronunciation and take notes. IELTS online course with practice tests and ebook: http://bit.ly/2UpjwKH Online English lessons & speaking practice: https://goo.gl/k2BHuw More English video lessons: Sales meeting: https://www.youtube.com/watch?v=G7VWp_U-eo8 Booking a hotel room: https://www.youtube.com/watch?v=KY0K5f06adg Prepositions of place: https://www.youtube.com/watch?v=_zhw3BUysUA IELTS online course review: https://www.youtube.com/watch?v=8SPTbmew5JY&index=1&list=PL6BDo90oiwpTCFeePtilR5rz0f7dr8GE9 Andrew, Crown Academy of English https://www.crownacademyenglish.com https://twitter.com/Crown_English https://www.youtube.com/user/CrownAcademyEnglish Photo credits by FreeDigitalPhotos.net )“Business Men Talking Over Phone” by photostock )“Cheerful Secretary Advising Her Client” by stockimages